Streamlined Spa Training

Spa & Aesthetics Industry

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A renowned wellness spa partnered with Infinite Adapt Consulting to enhance its training and professional development programs.

Specializing in advanced aesthetics, holistic wellness, and cosmetology, the spa prioritizes technical mastery, client satisfaction, and service excellence. To support its estheticians, spa managers, and beauty practitioners, the organization needed scalable, tech-driven training that offered structured learning pathways, increased retention, improved accessibility, and sustained professional support beyond onboarding.

The Issue

A leading wellness spa needed a scalable, tech-driven training solution to improve employee retention, training access, and ongoing professional development.

Our Solution

Infinite Adapt designed a blended, competency-based learning program using Kajabi LMS, gamification, and live webinars—combined with a new industry partnership and personalized learning paths.

The Outcome

  • 30% reduction in training time

  • 40% boost in employee engagement

  • 45% increase in industry collaboration and sustained learning

  • 35% higher retention due to incentives and career pathways

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Opportunities for Growth

The Issue

The spa team recognized several exciting opportunities to modernize and align training with long-term business goals:

  • Career Pipeline Development: A partnership with a local cosmetology school would create clear learning-to-career pathways through internships, mentorship, and hiring alignment.

  • Competency-Based Learning: A performance-focused training model would allow estheticians to progress based on demonstrated skills in techniques such as facials, body therapy, and advanced skincare services.

  • On-Demand Learning Tools: A digital knowledge base and LMS-supported courses would offer 24/7 access to protocols, guidelines, and product knowledge, supporting both new hires and experienced professionals.

  • Engagement & Recognition: Gamified learning, digital incentives, and performance tracking would help maintain motivation and celebrate learning milestones.

  • Continued Development: Live webinars and interactive quizzes would offer estheticians regular access to evolving industry trends and compliance standards.

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Delivery Method

  • Blended Learning
    Competency-based, on-demand eLearning combined with in-person technical training.

  • Live and Interactive Learning
    Webinars and Kahoot quizzes for continuous professional development.

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Design Model

  • Competency-Based Learning
    Employees progress based on demonstrated skill mastery rather than time spent in training.

  • Industry-Aligned Training
    Course content aligns with cosmetology licensure requirements, esthetician board regulations, and industry best practices.

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Technology Used

  • LMS - Kajabi

  • Recorded MP4 Video Tutorials

  • YouTube Video Integration

  • PDF Course Materials

  • Canva

  • Kahoot

  • Live Webinars

  • Automated Training Assessments

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The Journey

Mapping the Path to Impact

Our first step was identifying gaps across the training lifecycle—from onboarding to long-term development. We conducted a needs analysis and stakeholder interviews to understand employee pain points and operational goals.

Together with the client, we envisioned a system that…

  • Provided flexible, on-demand learning

  • Created a direct bridge from cosmetology schools to spa careers

  • Supported ongoing technical and professional development

  • Used data to track growth and promote from within

  • Motivated employees through gamified engagement

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The Solution

Building the Future of Spa Education

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Industry Partnership for Career Pipelines
We established a formal partnership with a local cosmetology school, aligning training content with licensure standards. This created internship and mentorship opportunities and positioned the spa as a go-to employer for graduates.

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Competency-Based Learning Model
Rather than basing training on time spent, we implemented a skill mastery model. Employees advanced only after demonstrating proficiency in facials, body treatments, skincare, and customer service. Performance checklists and evaluations ensured consistency across the team.

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Technology-Driven Learning with Kajabi
We migrated the entire training experience to Kajabi LMS. Employees could now access self-paced modules, how-to videos, treatment protocols, compliance info, and retail strategy content from anywhere. We also built a searchable knowledge base to support continuous learning.

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Gamification & Incentive Programs
To boost motivation, we added a points-based reward system tied to training progress, retail performance, and customer feedback. Kahoot quizzes reinforced learning in a fun, engaging way.

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Live Webinars for Ongoing Development
We created a sustainable plan for continued professional growth by hosting regular expert-led webinars. These sessions introduced new services, addressed common challenges, and built community through live discussion and Q&A.

  • Course interface showing learning goals for a program, including prioritizing personal well-being, establishing self-care practices, aligning lifestyle with values, enhancing mind-body connection, and cultivating joy and purpose. Sidebar lists modules and lessons under "Module 1: Core Values."

    Goals to learners focused on what they should know and be able to do

  • Text on prioritizing personal well-being with a question about self-care.

    Guiding questions aligned with leanring goals to promote reflection

  • Text on light green background with blocks labeled Rest & Recharge, Boundaries & Emotional Safety, Joy, Fulfillment, Self Respect, Confidence & Time for Self; above, text reads Sharing how you feel with someone who honors your vulnerability. A "Continue" button is at the bottom.

    Interactive drag-and-drop activities for multi-modal support

  • Illustration of a woman's profile with text about being your best self.

    Customized slides to enhance brand awareness

  • Woman in a black top standing indoors with large windows overlooking a forest. Text box discusses stress from work deadlines and family responsibilities, asking for advice on the next step. Three options: 1) Keep pushing forward, 2) Take a 10-minute walk outside, 3) Scroll social media for 20 minutes.

    Real-world scenarios for just-in-time learning

  • Woman standing indoors next to large windows with nature view, accompanied by speech bubbles with wellness tips on taking short walks to refresh the mind and body.

    Immediate feedback to ensure knowledge transfer

  • Review section with text about prioritizing yourself for balance and well-being.

    Scaffolded opportunities to review and practice

The Results

Transformation in Action

By aligning learning with real-world needs, Infinite Adapt helped the spa transition from traditional, time-heavy training to a seamless, engaging, and effective learning ecosystem. The impact was not only visible—but measurable.

  • Training time decreased by 30%
    due to on-demand modules and streamlined onboarding

  • Employee engagement rose by 40%
    due to interactive learning and gamification

  • Collaboration with the cosmetology school increased by 45%
    strengthening the talent pipeline.

  • Retention improved by 35%
    supported by incentives, career paths, and ongoing education.

  • Sustained learning jumped by 45%
    with live webinars and Kahoots reinforcing skill growth.

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Results from Spa Training & Development Program

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"Infinite Adapt provided the strategic vision and expertise we needed. From Kajabi integration to structured partnerships and gamified training, their solutions made a lasting impact on both our people and operations."

Client Testimonial

-Confidential Client

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